Returns

Returns & Refund Policy

At Lets Print It Out, every order is important to us. Because many of our products are custom made, our returns policy differs depending on the type of item ordered.

Please read the information below carefully before placing your order.

1. CUSTOM AND PERSONALISED ITEMS

Custom or personalised items are made specifically for you and cannot be resold.

For this reason, we do not accept returns or offer refunds for:

  • Change of mind

  • Incorrect spelling, sizes, or details provided by the customer

  • Designs approved by the customer before printing

However, you are entitled to a refund or replacement if the item is:

  • Faulty

  • Damaged in transit

  • Significantly different from the agreed design

If there is an issue, please contact us within 7 days of delivery with photos of the problem so we can resolve it quickly.

2. NON-CUSTOM (STANDARD) ITEMS

If you purchase a non-custom, standard product, you have the right to cancel your order within 14 days of delivery under the UK Consumer Contracts Regulations.

To be eligible for a return:

  • The item must be unused and in original condition

  • You must contact us before returning the item

Return postage costs are the responsibility of the customer unless the item is faulty.

Refunds will be processed once the item has been received and inspected.

3. FAULTY OR DAMAGED ITEMS

If your item arrives damaged or defective, please contact us within 7 days of delivery and include:

  • Your order number

  • Photos of the damage or fault

We will offer a replacement or full refund, including return postage if required.

4. CANCELLATIONS

Custom Orders

Once production has started, custom orders cannot be cancelled.

If you request cancellation before production begins, we may be able to cancel the order at our discretion.

Standard Products

Orders for standard products can be cancelled before dispatch for a full refund.

5. REFUNDS

Refunds will be processed to the original payment method within 5–10 business days after approval.

Shipping fees are non-refundable unless the return is due to a fault or our error.

6. NATURAL 3D PRINT VARIATIONS

Due to the nature of 3D printing, small imperfections such as:

  • Visible layer lines

  • Slight colour variations

  • Minor surface marks

are normal and are not considered faults.

7. CONTACT US

If you have any questions about returns or refunds, please contact:

Lets Print It Out
Email: Letsprintitout3d@gmail.com

We aim to respond within 1–2 business days.